Shipping policy

Elite Active Aging is operated by MLS STORES LLC.

Effective Date: October 30, 2026

Where we ship

We ship within the continental United States. We don't ship to P.O. boxes that can't accept carrier deliveries.

Shipping cost

Standard shipping is free on most orders. A few large items, such as some Pilates reformers, ship by freight for an added charge. Any shipping charge is shown at checkout before you pay. We never add shipping charges after your purchase.

Delivery time

Most orders are processed within 1–2 business days and arrive within 2–7 business days after shipping. Freight items and some large equipment take longer. If a product page lists its own delivery timeline, that timeline applies.

Freight and curbside delivery

Freight items are delivered curbside, which means to the curb or the end of your driveway, not inside your home. Please plan to have help moving large equipment indoors.

Tracking

You'll receive a tracking link by email when your order ships.

Damaged or missing items

If your order arrives damaged or something is missing, contact us within 7 days of delivery. Include your order number and photos of the item and packaging, and we'll arrange a replacement or refund.

Address accuracy

Please check your shipping address at checkout. If a package is returned because of an incorrect address, we'll contact you to arrange reshipment.

Returns

See our Return and Refund Policy.

Questions?

support@eliteactiveaging.com · 1-707-635-8117 · Monday to Friday, 9 AM to 5 PM Pacific